Housing & Residence Life

Services

Mail & Packages

All mail and packages must contain a resident’s complete, legal name (no nicknames) and address, including room number, in order to be delivered to the residence halls.  

External package tracking services may indicate delivery to the building, however packages will only be released once they have been recorded by front desk/mail room staff and a notification has been sent to the recipient. Food vendors (i.e. Hello Fresh, Blue Apron, Plated, etc.), food delivery (GrubHub, Uber Eats, DoorDash, Caviar, etc) and cash-on-delivery (COD) packages will not be accepted.

Mail forwarding is not provided for commercial addresses by USPS. No mail will be forwarded during the summer break period. All items will be returned to sender. Items such as newspapers or magazines cannot be returned and will be discarded. Please update your contact information will all vendors to ensure your mail service is not disrupted over the summer.

Missing or damaged mail should be reported promptly to your Assistant Director of Operations or Resident Head. If a package is missing without confirmation of delivery on-campus from Housing & Residence Life, please follow up directly with the shipping vendor. 

Mail may be picked up 8:00AM - 11:00PM Monday through Saturday and 8:00AM-4:00PM on Sundays 

Maintenance 

If a resident experiences or learns of something within their room or building that is in need of repair, they should submit a work order in Maximo. The work order system helps notify the appropriate individual in order to address the issue. Our agreement with Facilities Services is that by placing a service request you are granting permission to enter during regular business hours. Urgent issues such as a power outages or leaks should be reported immediately to the front desk of the building. Urgent items will be addressed immediately and may require staff to enter occupied spaces without advance notice.

Please be reminded when maintenance staff arive to address the work order, students should remove themselves from their room in order to allow maintenance to provide safe service.

General maintenance checks of student rooms are conducted each quarter. These checks are typically done during the break periods for the purpose of completing preventative maintenance. If there are plans to do these checks outside of the break period, residents will be notified in advance. 

Residents with issues related to technology please email housingtechnology@uchicago.edu.

The residence halls participate in the University single-stream recycling program. Look for designated bins in lounges, common areas, hallways, and/or trash rooms. If you cannot locate a recycling bin, contact your Resident Head or the Assistnat Director of Operations. Recycled items have to be clean (empty of food and if possible, rinsed) and include:

  • Aluminum food and beverage containers, including cans, foil, and pie tins
  • Glass food and beverage containers – brown, clear or green
  • Iron cans
  • Plastic containers – clear and pigmented
  • Newsprint
  • Corrugated cardboard (flattened)
  • Magazines and catalogs
  • Cereal boxes
  • Telephone books
  • Office paper (including envelopes with plastic windows)
  • Mail, including FedEx envelopes and envelopes with plastic windows

Facilities Services works with a specialized pest control vendor to regulalry monitor areas in and around the Residence Halls. Residents are responsible for reporting  suspected pest issues through Maximo as soon as they become aware of a possible issue. Pest control services are not available on weekends or holidays. 

Residents can help prevent pests by keeping their rooms picked up and clear of food debris. 

Residents are responsible for damages, missing furniture, and additional cleaning in their rooms upon moving out and checking out of their room. Residents will need to complete the Room Inventory and Condition report via the myHouising portal; they will not receive their mailbox combination or mailbox key until this is completed.

Residents should complete the Room Inventory and Condition report immediately upon moving to avoid being charged for damages that existed prior to their arrival. After check-out residents will recieve an email detailing any damage bill charges if applicable.

Damages that occur in the common spaces of a particular House will be charged to that House. In areas supporting more than one House, damages in common spaces are the responsibility of all residents. A bill for such damages will be assessed to each resident on their account unless someone claims responsiblity for the damage.

Residents need to leave their room “broom clean” upon checking out – including the removal of all trash. Failure to leave their room clean and clear of trash will result in fines.

Fire Code Regulations prohibit leaving luggage, furniture, bicycles, and other items in the corridors (including basement corridors) AT ANY TIME.

  • Lost Room Keys- $125.00, core changes will be processed for security purposes in the event of a lost key. If a key is lost due to theft or you have any questions around your core change, please contact your Assistant Director of Operations.
  • Lost Mailbox Key- $25
  • Lost University ID Card [UCID]* varies by instance at ID & Privileges Office
  • Improper room change – $25.00
  • Late check-out- $50.00/hour
  • Trash removal or cleaning required /to room: Minimum charge of $25.00 will be billed per resident
  • Any and all labor (union rate) and material cost for repairs will be billed to student; only rarely are punitive fees added.
  • Painting Room- $100.00 minimum per wall
  • Smoke Detector- $90.00
  • Furniture relocation or replacement: Minimum charge of $25.00 will be billed per resident 

All student rooms are furnished and residents are not permitted to bring any additional furniture to campus. All University supplied furniture must remain in your room. 

Upon check out, all residents are responsible for returning the room furniture to the same condition and layout as was found upon moving in. 

 

Residents are responible for cleaning their assigned room/apartment. Vacuums and brooms may be borrowed from the front desk but all other supplies needed are the responsibility of the resident. 

In areas with private bathrooms, residents are asked not to use chemical drain openers to unclog drains. Please submit a work order in Maximo for drain issues.  

All of the Housing & Residence Life Residence Halls are heated and all are air conditioned except our most historic buildings: Burton-Judson, International House, and Snell-Hitchcock. The heating and cooling systems within our Residence Halls cannot operate concurrently nor can we switch between the heating and cooling systems, except seasonally.  Residents should not expect air-conditioning beyond October 1 or before May 15.

 Should a current student, or an incoming student, require year-round air conditioning due to a disability, the student must seek an accommodation with the Student Disability Services Office. If approved Housing & Residence Life will order, install, and maintain the required equipment. 

Laundry

Each residence hall is equipped with one or more laundry rooms. All laundry equipment is managed by CSC ServiceWorks. 

Residents are able to use their credit/debit card to pay for laundry.  All washers and dryers will still accept quarters, which can be inserted at each washer and dryer to activate.  Students are encouraged to download the mobile app in order to pay for laundry cycles from your account by using Bluetooth to communicate with the washer or dryer and to report any machine outages or issues.

Each laundry room is equipped with detailed signage and instructions to help support student usage.

Technology Services

Stream2 is the television service offered to residents who live on campus. In order to access the service, students first need to create an account with Apogee by going to mycampusvideo.com and creating a user account. Residents must use their UChicago email address to sign up.

Stream2 is available on iOS and Android by using the Stream2 app, available in the App store. Residents need to create an account to access the service. It is available online via instuctions at stream2.uchicago.edu. Currently only Internet Explorer and Firefox ESR are supported.  

Black & white and color printing is available in every residence hall. Printing is available via the web or USB printing. Printing and print funds are accessible via tapping your University ID on the card reader on the printer. You can find information about pricing and availability by going to the print portal using the link to the right. 

Landline phones are not provided in student rooms. Housing Technology can provide students with a landline phone in the event they need one. Please use the link to the right to access the housing phones website for pricing and application information.

Desk Services 

The front desk of each residence hall is staffed 24/7 during the academic year. Desk clerks are responsible for greeting and monitoring residents, staff, and visitors who enter the building. Each desk is supplied with a tap access point that residents of the building must utilize to gain entry.

Please note there are no guests or visitors permitted into the Residence Halls at this time.  

Desk clerks are also responsible for recieving and distributing mail and packages; they also oversee cleaning and recreation equipment and provide lock-out assistance to residents, as needed. 

Hard Key Buildings

Upon check-in, residents will receive the key to their room. Residents maintain this key throughout the break periods, but must return the key upon checkout. 

If a room key is lost, the lock core and keys will be changed for the resident’s security. The resident will be responsible for all charges associated with the lock core change and replacement keys. If a key is lost due to theft or residents have any questions regarding their core change, please contact the Assistant Director of Operations for the building.

In the event of a room change, residents must return their old room key to the front desk within 24 hours of obtaining access to their new room. 

Students who get locked out of their room may obtain a temporary key at the front desk, which must be returned within one hour. Keys that are not returned to the desk will be considered lost. 

Duplication of residence hall keys is strictly prohibited and will result in disciplinary action.

Key Card Buildings

Students using their UChicago ID for access to their room must have it encoded at the front desk when they check-in or change rooms.  The Identification & Privileges Office charges for a lost ID card when a replacement is made; there is no charge for re-encoding the UChicago ID at the front desk.

If a student gets locked out of their room, they can obtain an unlock code at the front desk. Codes reset daily at noon and midnight.

Upon checkout for the academic year, residents must have their ID deactivated at the front desk.

Each front desk has a variety of items that residents can check-out. These items include such things as vacuums, brooms, and moving carts; to list a few. Residents of a building may sign these items out at any time by providing the desk with a photo ID.  

Residence Halls guest/visitor rules have been revised.  Access to rooms and living spaces in all residence halls is limited to building residents only, at all times. Overnight guests, including family members, are not permitted.

Housing & Residence Life does not have guest rooms available to reserve. Please go to visit.uchicago.edu for information on accommodations in the neighborhood and around the City of Chicago. 

UChicago is committed to the safety and security of its students, faculty, staff, and visitors to campus.  We ask for students to assist in maintaining the security of the residence hall by: 

  • Tapping their UChicago ID card on the black access boxes at the building’s main entrance, front desk, and wing doors where necessary
  • Not allowing individuals who are unknown to them to enter the building behind them
  • Closing doors properly and tightly (no propping)
  • Locking their room door (no "bolting" open)
  • Reporting any suspicious activity to the front desk clerk

Under no circumstances should heat detectors, smoke detectors, fire extinguishers, fire hoses, standpipes, or fire sprinklers be tampered with. These are life-safety devices intended for emergency situations. Residents should fill out a work-order request or contact the front desk clerk if any of the equipment malfunctions or needs repair. Likewise, under no circumstances should automatic door closing devices or window screens be removed. Violation of these policies will result in disciplinary action.

Students are not permitted to go out on the roofs or fire escapes, or any area deemed as a “restricted area” of the residence halls and dining commons except in an emergency. Violations of this policy will result in disciplinary action, including possible expulsion from Housing & Residence Life. 

Suspicious activity should be reported to a resident staff member or the University Police at once.