Housing & Residence Life

Services

Mail & Parcels

All mail and parcels must be addressed with a student's legal name and their residence hall address. On-campus residents can visit the myHousing portal to see how to format their address.

Parcels will be delivered to the recipient's assigned residence hall, accepted, signed for (if required) and properly logged by Housing & Residence Life staff and held for pick-up. While most carriers have parcel tracking notifications, Housing & Residence Life will not release any parcel until it has been properly logged in our parcel management solution. This is done to ensure proper record of guardianship between the carrier and our team. Once a parcel has been logged into our parcel management solution, an email will automatically be sent to the recipient's UChicago email address containing details about the parcel and how it can be claimed.

Housing & Residence Life will not accept any food (i.e. Hello Fresh, Blue Apron, Plated, GrubHub, UberEats, DoorDash, Caviar, etc.) or cash-on-delivery (COD) items. Recipients expecting these deliveries must make their own arrangements to meet these carriers to accept their delivery.

    Mail forwarding is not provided for commercial addresses by USPS. No mail will be forwarded during the summer break period. All items will be returned to sender. Items such as newspapers or magazines cannot be returned and will be discarded. Please update your contact information will all vendors to ensure your mail service is not disrupted over the summer.

    Missing or damaged mail should be reported promptly to your Assistant Director of Operations or Resident Head. If a package is missing without confirmation of delivery on-campus from Housing & Residence Life, please follow up directly with the shipping vendor. 

    Mail may be picked up 8:00AM - 11:00PM Monday through Saturday and 8:00AM-4:00PM on Sundays 

Facilities Maintenance & Technology Issues

All non-urgent facilities related maintenance issues must be submitted online through the Facilities Services work order system. This system ensures that the necessary details about the issue are gathered and it is assigned to the appropriate University staff for further investigation and repair. Submission of an online service request grants permission for University staff to enter the area being reported during regular business hours. Urgent or emergency maintenance issues, such as a complete loss of power/heating/cooling or leak should be reported to the residence hall front desk immediately or by calling the Facilities Services Work Order Center at 773-834-1414. Urgent issues will be addressed immediately and may not permit advance notice of entry to the space(s) affected.

Note: Current COVID-19 guidelines require occupants to step out of spaces when University staff are on-site for investigation and necessary repairs.

During academic break periods, University staff may enter spaces to assess general condition and perform preventative maintenance (i.e. HVAC filter changes, etc.). Should this work need to be done outside of a break period, occupants will be notified of this planned work in advance.

All technology related issues must be submitted to Information Technology Services via email or by calling the ITS Service Desk at 773-702-5800. These requests should not be submitted through the Facilities Services work order system. More information about obtaining support for technology issues can be found here.

    The residence halls participate in the University single-stream recycling program. Look for designated bins in lounges, common areas, hallways, and/or trash rooms. If you cannot locate a recycling bin, contact your Resident Head or the Assistnat Director of Operations. Recycled items have to be clean (empty of food and if possible, rinsed) and include:

    • Aluminum food and beverage containers, including cans, foil, and pie tins
    • Glass food and beverage containers – brown, clear or green
    • Iron cans
    • Plastic containers – clear and pigmented
    • Newsprint
    • Corrugated cardboard (flattened)
    • Magazines and catalogs
    • Cereal boxes
    • Telephone books
    • Office paper (including envelopes with plastic windows)
    • Mail, including FedEx envelopes and envelopes with plastic windows

    Facilities Services works with a specialized pest control vendor to regulalry monitor areas in and around the Residence Halls. Residents are responsible for reporting  suspected pest issues through Maximo as soon as they become aware of a possible issue. Pest control services are not available on weekends or holidays. 

    Residents can help prevent pests by keeping their rooms picked up and clear of food debris. 

    Residents are responsible for damages, missing furniture, and additional cleaning in their rooms upon moving out and checking out of their room. Residents will need to complete the Room Inventory and Condition report via the myHouising portal; they will not receive their mailbox combination or mailbox key until this is completed.

    Residents should complete the Room Inventory and Condition report immediately upon moving to avoid being charged for damages that existed prior to their arrival. After check-out residents will recieve an email detailing any damage bill charges if applicable.

    Damages that occur in the common spaces of a particular House will be charged to that House. In areas supporting more than one House, damages in common spaces are the responsibility of all residents. A bill for such damages will be assessed to each resident on their account unless someone claims responsiblity for the damage.

    Residents need to leave their room “broom clean” upon checking out – including the removal of all trash. Failure to leave their room clean and clear of trash will result in fines.

    Fire Code Regulations prohibit leaving luggage, furniture, bicycles, and other items in the corridors (including basement corridors) AT ANY TIME.

    • Lost Room Keys- $125.00, core changes will be processed for security purposes in the event of a lost key. If a key is lost due to theft or you have any questions around your core change, please contact your Assistant Director of Operations.
    • Lost Mailbox Key- $25
    • Lost University ID Card [UCID]* varies by instance at ID & Privileges Office
    • Improper room change – $25.00
    • Late check-out- $50.00/hour
    • Trash removal or cleaning required /to room: Minimum charge of $25.00 will be billed per resident
    • Any and all labor (union rate) and material cost for repairs will be billed to student; only rarely are punitive fees added.
    • Painting Room- $100.00 minimum per wall
    • Smoke Detector- $90.00
    • Furniture relocation or replacement: Minimum charge of $25.00 will be billed per resident 

    All student rooms are furnished and residents are not permitted to bring any additional furniture to campus. All University supplied furniture must remain in your room. 

    Upon check out, all residents are responsible for returning the room furniture to the same condition and layout as was found upon moving in. 

     

    Residents are responible for cleaning their assigned room/apartment. Vacuums and brooms may be borrowed from the front desk but all other supplies needed are the responsibility of the resident. 

    In areas with private bathrooms, residents are asked not to use chemical drain openers to unclog drains. Please submit a work order in Maximo for drain issues.  

    All of the Housing & Residence Life Residence Halls are heated and all are air conditioned except our most historic buildings: Burton-Judson, International House, and Snell-Hitchcock. The heating and cooling systems within our Residence Halls cannot operate concurrently nor can we switch between the heating and cooling systems, except seasonally.  Residents should not expect air-conditioning beyond October 1 or before May 15.

     Should a current student, or an incoming student, require year-round air conditioning due to a disability, the student must seek an accommodation with the Student Disability Services Office. If approved Housing & Residence Life will order, install, and maintain the required equipment. 

Laundry

Each residence hall is equipped with one or more laundry rooms. With the exception of Woodlawn Residential Commons, all laundry equipment is managed by Wash. CSC Service Works manages laundry equipment for Woodlawn Residential Commons

Residents are able to use their credit/debit card to pay for laundry.  All washers and dryers will still accept quarters, which can be inserted at each washer and dryer to activate.  Students are encouraged to download the mobile app in order to pay for laundry cycles from your account by using Bluetooth to communicate with the washer or dryer and to report any machine outages or issues.

Each laundry room is equipped with detailed signage and instructions to help support student usage.

Technology Services

    Black & white and color printing is available in every residence hall. Printing is available via the web or USB printing. Printing and print funds are accessible via tapping your University ID on the card reader on the printer. You can find information about pricing and availability by going to the print portal using the link to the right. 

Desk Services 

The front desk of each residence hall is staffed 24/7 during the academic year. Desk clerks are responsible for greeting and monitoring residents, staff, and visitors who enter the building. Each desk is supplied with a tap access point that residents of the building must utilize to gain entry.

Please note there are no guests or visitors permitted into the Residence Halls at this time.  

Desk clerks are also responsible for recieving and distributing mail and packages; they also oversee cleaning and recreation equipment and provide lock-out assistance to residents, as needed. 

    Hard Key Buildings

    Upon check-in, residents will receive the key to their room. Residents maintain this key throughout the break periods, but must return the key upon checkout. 

    If a room key is lost, the lock core and keys will be changed for the resident’s security. The resident will be responsible for all charges associated with the lock core change and replacement keys. If a key is lost due to theft or residents have any questions regarding their core change, please contact the Assistant Director of Operations for the building.

    In the event of a room change, residents must return their old room key to the front desk within 24 hours of obtaining access to their new room. 

    Students who get locked out of their room may obtain a temporary key at the front desk, which must be returned within one hour. Keys that are not returned to the desk will be considered lost. 

    Duplication of residence hall keys is strictly prohibited and will result in disciplinary action.

    Key Card Buildings

    Students using their UChicago ID for access to their room must have it encoded at the front desk when they check-in or change rooms.  The Identification & Privileges Office charges for a lost ID card when a replacement is made; there is no charge for re-encoding the UChicago ID at the front desk.

    If a student gets locked out of their room, they can obtain an unlock code at the front desk. Codes reset daily at noon and midnight.

    Upon checkout for the academic year, residents must have their ID deactivated at the front desk.

    Each front desk has a variety of items that residents can check-out. These items include such things as vacuums, brooms, and moving carts; to list a few. Residents of a building may sign these items out at any time by providing the desk with a photo ID.  

    At this time, we have suspended all residence hall visitors, including other on-campus residents.

    Housing & Residence Life does not have on-campus guest rooms available to reserve. Please go to visit.uchicago.edu for information on accommodations in the neighborhood and around the City of Chicago. 

    UChicago is committed to the safety and security of its students, faculty, staff, and visitors to campus.  We ask for students to assist in maintaining the security of the residence hall by: 

    • Tapping their UChicago ID card on the black access boxes at the building’s main entrance, front desk, and wing doors where necessary
    • Not allowing individuals who are unknown to them to enter the building behind them
    • Closing doors properly and tightly (no propping)
    • Locking their room door (no "bolting" open)
    • Reporting any suspicious activity to the front desk clerk

    Under no circumstances should heat detectors, smoke detectors, fire extinguishers, fire hoses, standpipes, or fire sprinklers be tampered with. These are life-safety devices intended for emergency situations. Residents should fill out a work-order request or contact the front desk clerk if any of the equipment malfunctions or needs repair. Likewise, under no circumstances should automatic door closing devices or window screens be removed. Violation of these policies will result in disciplinary action.

    Students are not permitted to go out on the roofs or fire escapes, or any area deemed as a “restricted area” of the residence halls and dining commons except in an emergency. Violations of this policy will result in disciplinary action, including possible expulsion from Housing & Residence Life. 

    Suspicious activity should be reported to a resident staff member or the University Police at once.